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Terms & Conditions

Legal Notice​

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Meraki Atelier – Melina Neumer
Neusser Landstraße 122
50769 Cologne
Germany

Phone: +49 176 83512337
Email: info@meraki-atelier.de

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VAT / Tax Information

Not subject to VAT according to § 19 UStG (German Small Business Regulation).

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Disclaimer

Meraki Atelier assumes no liability for the content of external links.
The operator is not responsible for the content of linked external websites.

Right of Withdrawal

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You have the right to withdraw from this contract within fourteen days without giving any reason.

The withdrawal period is fourteen days from the day on which you or a third party designated by you, who is not the carrier, has taken possession of the goods, or in the case of partial deliveries, the last partial delivery.

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To exercise your right of withdrawal, you must inform me:

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Meraki Atelier – Melina Neumer
Neusser Landstraße 122
50769 Cologne
Germany

Phone: +49 176 83512337
Email: info@meraki-atelier.de

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by means of a clear statement (e.g., a letter sent by post or email) of your decision to withdraw from this contract.

You may use the attached model withdrawal form, but this is not mandatory.

After exercising your right of withdrawal, I will confirm receipt of your withdrawal without delay (e.g., by email).

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

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Effects of Withdrawal

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If you withdraw from this contract, I will reimburse all payments received from you, including delivery costs (with the exception of additional costs arising if you chose a type of delivery other than the least expensive standard delivery offered by me), without undue delay and at the latest within fourteen days from the day on which I receive notification of your withdrawal from this contract.

The reimbursement will be made using the same means of payment that you used for the initial transaction, unless expressly agreed otherwise. You will not incur any additional fees as a result of the reimbursement.

I may withhold reimbursement until I have received the goods back or until you have provided proof that you have returned the goods, whichever occurs first.

You must send back or hand over the goods without undue delay and in any event no later than fourteen days from the day on which you communicate your withdrawal from this contract.

The deadline is met if you send back the goods before the period of fourteen days has expired.

You will bear the direct cost of returning the goods.
Depending on the size and nature of the artwork, return costs range between €50 and €200.

You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics, and functioning of the goods.

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Withdrawal Form

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(Complete and return this form only if you wish to withdraw from the contract and return the goods.)

To:

Meraki Atelier – Melina Neumer
Neusser Landstraße 122
50769 Cologne
Germany

Email: info@meraki-atelier.de

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I/We () hereby give notice that I/We () withdraw from my/our () contract of sale of the following goods (*):

Ordered on () / received on ()

Name of consumer(s)

Address of consumer(s)

Date

Signature of consumer(s) (only if this form is notified on paper)

(*) Delete as appropriate.

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End of withdrawal notice

Terms & Conditions (T&C)

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for Meraki Atelier

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Preamble

These Terms and Conditions govern the contractual relationship between Meraki Atelier – Melina Neumer and its customers for the sale of artworks and design objects as well as for interior design services.

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§1 Scope of Application

These Terms and Conditions apply to all contracts between

Meraki Atelier – Melina Neumer
Neusser Landstraße 122
50769 Cologne
Germany

(hereinafter referred to as “Meraki Atelier”, “I”, or “me”)

and my customers (hereinafter referred to as “customer”).

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These Terms and Conditions apply to both:

  • the sale of artworks and design objects via the online shop, and

  • interior design services provided online or on-site .

    My offers are directed at both consumers (§13 BGB) and entrepreneurs (§14 BGB).
    Deviating terms and conditions of the customer shall not apply unless I have expressly agreed to them in writing.

 

§2 Subject of the Contract

Meraki Atelier offers in particular the following services:

  • Sale of artworks, paintings and design objects

  • Online interior design concepts (digital flat-rate services)

  • Full-service interior design services, in particular:

    • consultation

    • concept development

    • design and planning services

    • project-related services supporting implementation

2.1 The specific scope of services results from the respective product description, individual offer, or written agreement.

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§3 Conclusion of Contract

3.1. Online Shop (Art & Design Objects)

The presentation of products in the online shop does not constitute a legally binding offer but an invitation to place an order.

A contract is concluded as soon as I accept the order through an order confirmation or shipping confirmation sent by email.

3.2. Interior Design Services

A contract for interior design services is concluded through written acceptance of an offer (e.g. via email) or through booking via the website.

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§4 Prices & Small Business Regulation

4.1 Meraki Atelier applies the small business regulation according to §19 UStG (German VAT Act).

No VAT is charged or shown. All prices are final prices.

4.2 Unless otherwise stated, the prices apply to the goods or services described.

Services are invoiced according to individual agreement or offer.

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§5 Payment Terms (Services)

1. Online Interior Concept

Flat rate: €680

  • 100% advance payment

  • Services begin only after receipt of payment

2. Full-Service Interior Design

  • 50% deposit upon contract conclusion

  • 50% remaining payment after presentation of the concept

Invoices are due within 7 days, unless otherwise agreed.

I reserve the right to withhold services until full payment has been received.
 

§6 Online Shop: Shipping, Ownership & Special Provisions

6.1. Retention of Title

The delivered goods remain the property of Meraki Atelier until full payment has been received.

6.2Shipping and Delivery

Shipping is made to the delivery address provided by the customer.

Delivery times are non-binding unless expressly agreed otherwise.

Shipping costs are shown separately during the ordering process.

For artworks with special dimensions or weight, shipping may be carried out by a forwarding agent.

6.3 Gift Vouchers

Gift vouchers with values of €25, €50 and €100 can be purchased via the online shop.

Shipping of vouchers is free of charge.

6.4Artworks & Unique Pieces

Unless otherwise stated, the artworks offered are handmade unique pieces or limited works.

Minor variations in color, structure, or material are inherent to the artistic process and do not constitute defects.

Images are for illustration purposes; color deviations may occur due to display settings.

6.5Custom-Made Works

Individual custom commissions can be requested via the contact form or by email.

According to §312g (2) No.1 BGB, the right of withdrawal does not apply to goods made to the customer's specifications.

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§7 Right of Withdrawal

7.1 Goods

Consumers have a statutory right of withdrawal for distance selling contracts.

Details can be found in the separate withdrawal policy.

7.2 Services

The right of withdrawal expires prematurely if:

  • the customer explicitly agrees that I begin providing the service before the withdrawal period expires, and

  • the customer confirms that they are aware that their right of withdrawal expires upon full performance of the contract (§356 para. 4 BGB).
     

§8 Project Cancellation (Services)
8.1 If the customer cancels an interior design project after the project has started, the deposit will not be refunded.

8.2Additional services will only be charged if they have already been performed.

8.3  If the customer cancels the project before the project start, no additional costs arise.
 

§9 Customer Obligations

9.1 The customer agrees to provide all information, documents, and decisions required for the project in a timely manner.
9.2 Delays caused by missing or late cooperation are not the responsibility of Meraki Atelier.
 

§10 Copyright & Usage Rights

  1. All works created by me (e.g. concepts, designs, plans, visualizations) are protected by copyright law.

  2. The customer receives a simple, non-transferable right of use, exclusively:

  • for the agreed project

  • for their own private or commercial use (e.g. Airbnb)

  1. Passing the concept on to craftsmen or contractors for implementation is permitted.

  2. In particular, the following are not permitted without my explicit consent:

  • resale

  • publication

  • reproduction

  • use for other projects
     

§11 Warranty & Defects

  1. Statutory warranty rights apply.

  2. If goods are delivered with obvious transport damage, I kindly request prompt notification. Failure to report does not affect statutory rights.

  3. Material-related variations or natural aging processes of artworks do not constitute defects if the agreed quality is not significantly impaired.

  4. For entrepreneurs, the limitation period for defect claims is 12 months from transfer of risk, insofar as legally permissible.

For consumers, statutory limitation periods apply.

  1. For entrepreneurs, the duty to inspect and notify defects according to §377 HGB applies.
     

§12 Liability

  1. I am fully liable for intent, gross negligence, and injury to life, body, or health.

  2. In cases of simple negligence, I am liable only for breach of essential contractual obligations; liability is limited to foreseeable damages typical for the contract.

  3. Towards entrepreneurs, liability for indirect damages, consequential damages, or loss of profit is excluded as far as legally permissible.

  4. No specific economic or design outcome is guaranteed based on my concepts.
     

§13 Data Protection

Personal data is processed in accordance with my privacy policy:

https://www.meraki-atelier.de/rechtliches
 

§14 Applicable Law & Contract Language

  1. The law of the Federal Republic of Germany applies, excluding the UN Convention on Contracts for the International Sale of Goods (CISG).

  2. The contract language is German.
     

§15 Dispute Resolution

The European Commission provides a platform for online dispute resolution:

https://ec.europa.eu/consumers/odr

I am not obliged nor willing to participate in dispute resolution proceedings before a consumer arbitration board.
 

End of Terms & Conditions
Status: February 2026

1. General Principles and Controller

The protection of your personal data is very important to me. I treat your personal data confidentially and in accordance with the applicable data protection laws, in particular the EU General Data Protection Regulation (GDPR) and the German Federal Data Protection Act (BDSG).

The controller responsible for data processing under the GDPR is:

Meraki Atelier – Melina Neumer
Neusser Landstraße 122
50769 Cologne
Germany

Email: info@meraki-atelier.de
Phone: +49 176 83512337

Legal Notice:
https://www.meraki-atelier.de/rechtliches

(hereinafter also referred to as “I”, “me”, or “my”)

This privacy policy explains how I process personal data when you use my website
https://meraki-atelier.de (hereinafter referred to as the “website”).

The policy is designed to be clear and understandable. Where terms from the GDPR are used, they correspond to the definitions in Article 4 GDPR.

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2. SSL / TLS Encryption

For security reasons and to protect the transmission of confidential content that you send to me as the website operator, this website uses SSL or TLS encryption.

Data transmitted via this website cannot be read by third parties.

You can recognize an encrypted connection by the “https://” address in your browser and the lock icon in the browser bar.

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3. Personal Data

Personal data is any information that can be used to identify you personally, such as your name, address, or email address.

You can generally visit my website without providing personal data. However, in certain situations—such as contacting me, submitting an inquiry, or placing an order—it is necessary to process personal data in order to provide the requested services.

I only process personal data that is necessary for the respective purpose and treat it confidentially and in accordance with the intended purpose.

3.1 Automatically Collected Data

When you use the website for informational purposes only (i.e., without actively submitting data), the browser automatically transmits certain information to the server. These data may be temporarily stored in server log files.

This includes in particular:

  • IP address of the requesting device

  • name and URL of the retrieved file

  • date and time of access

  • amount of data transferred

  • message regarding successful retrieval

  • browser type and operating system

These data are processed solely to ensure the smooth operation of the website, system security, and technical administration.

The data are not combined with other data sources and are not used for marketing purposes.

Legal basis:
Art. 6 (1) lit. f GDPR (legitimate interest in secure and stable website operation).

3.2 Contact Forms and Inquiries

This website provides contact and inquiry forms (for example for interior design inquiries).

If you contact me via a form, the data you enter will be processed. This may include:

  • name

  • email address

  • message

  • phone number (if provided)

  • date and time of the inquiry

The data are processed solely to handle your inquiry, communicate with you, and, if applicable, prepare a contract.

The data will not be shared with third parties.

Legal basis:
Art. 6 (1) lit. b GDPR (pre-contractual measures) and
Art. 6 (1) lit. f GDPR (legitimate interest in communication).

3.3 Orders and Contract Processing

If you purchase one of my works through the website, personal data necessary to process your order will be processed (“order data”).

This includes in particular:

  • first and last name

  • company name (if applicable)

  • billing and delivery address

  • email address

  • phone number

  • payment data (depending on the selected payment method)

The data are processed solely for contract fulfillment, payment processing, and delivery.

Legal basis:
Art. 6 (1) lit. b GDPR (contract performance).

3.4 Newsletter

You have the option to subscribe to a newsletter on this website.

The newsletter provides information about new blog articles, artworks, studio updates, and offers.

Registration is carried out via a double opt-in procedure. After signing up, you will receive an email asking you to confirm your subscription. Only after confirmation will your email address be used to send the newsletter.

This ensures that no unauthorized third party can subscribe on your behalf.

The following data are processed:

  • email address

  • date and time of registration

  • IP address (for proof of consent)

The newsletter is sent via MailerLite, provided by:

MailerLite Limited
38 Mount Street Upper
Dublin 2, D02 PR89
Ireland

MailerLite processes the data on my behalf and uses them solely for sending newsletters and statistical evaluation of campaigns.

More information:
https://www.mailerlite.com/legal/privacy-policy

You can unsubscribe from the newsletter at any time using the unsubscribe link in each email or by contacting:

info@meraki-atelier.de

Legal basis:
Art. 6 (1) lit. a GDPR (consent).

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4. Cookies

My website uses cookies. Cookies are small text files stored on your device that contain certain information.

Cookies are used to technically operate the website, ensure security, and—if you consent—to analyze usage behavior and optimize marketing measures.

4.1 Types of Cookies

The following types of cookies are used:

Necessary Cookies

These cookies are required for the proper functioning of the website (e.g., security, navigation, ordering process). They cannot be disabled.

Analytics Cookies

These cookies help understand how visitors use the website (e.g., Google Analytics).

Marketing Cookies

These cookies are used to make content and advertising more relevant (e.g., Meta Pixel, Pinterest Tag).

4.2 Consent Management (Cookie Banner)

Analytics and marketing cookies are only used with your consent.

To manage consent, I use a cookie consent tool (CookieYes).

When you first visit the website, you can decide which cookie categories you accept. You can withdraw or adjust your consent at any time via the cookie settings.

4.3 Legal Bases

Necessary cookies:

  • Art. 6 (1) lit. f GDPR (legitimate interest)

  • §25 (2) No. 2 TTDSG

Analytics and marketing cookies:

  • Art. 6 (1) lit. a GDPR (consent)

  • §25 (1) TTDSG

4.4 Browser Cookie Settings

You can delete or disable cookies at any time in your browser settings.

Please note that disabling cookies may limit the functionality of the website.

Further information can be found in your browser's help pages.

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5. Social Media Links and External Platforms

My website contains links to external platforms such as Instagram, Pinterest, or Behance.

These are simple links. When you click such a link, you will be redirected to the respective platform. From that moment on, personal data (such as IP address or browser information) may be processed by the respective provider.

I have no influence on the type, scope, or purpose of data processing by these platforms.

Please refer to the privacy policies of the respective providers for more information.

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6. Data Transfers to Third Parties

Personal data may be transferred to third parties when necessary to provide the website, process contracts, or fulfill legal obligations.

I use carefully selected service providers who process personal data on my behalf (data processors according to Art. 28 GDPR).

These providers process the data only according to my instructions.

6.1 Data Transfers for Orders and Shipping

To process orders, personal data may be transferred to the following categories of recipients:

  • payment service providers

  • shipping and logistics providers

  • other service providers involved in contract fulfillment

The transfer occurs only if necessary for contract performance.

Legal basis:
Art. 6 (1) lit. b GDPR (contract performance).

6.2 Payment Service Providers

Depending on the selected payment method, personal data may be transferred to:

PayPal
PayPal (Europe) S.à r.l. et Cie, S.C.A., Luxembourg
https://www.paypal.com/de/webapps/mpp/ua/privacy-full

Klarna
Klarna Bank AB, Sweden
https://www.klarna.com/de/datenschutz/

Wix Payments
(Credit card, Apple Pay, Google Pay)

The data transfer occurs solely for payment processing.

Legal basis:
Art. 6 (1) lit. b GDPR.

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7. Data Transfers to Third Countries

When using this website, personal data may be transferred to third countries (e.g., the United States), particularly when using services such as:

  • Wix

  • Google (Google Analytics)

  • Meta (Facebook / Instagram)

  • Pinterest

Transfers only take place if appropriate safeguards exist, including:

  • adequacy decisions of the European Commission (e.g., EU-US Data Privacy Framework)

  • standard contractual clauses of the European Commission

Where required, transfers occur only based on your explicit consent.

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8. Data Retention

Personal data are stored only as long as necessary for the respective purposes.

Contact inquiries are stored as long as necessary to process the request.

Order and contract data are stored for the duration of contract execution.

In addition, legal retention obligations may require longer storage periods (e.g., under the German Commercial Code and Fiscal Code).

After expiration of the retention periods, the data will be deleted unless they are still required for other purposes.

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9. Data Subject Rights

Under applicable law, you have the following rights regarding your personal data:

Right of Access (Art. 15 GDPR)

You have the right to obtain information about whether and which personal data are processed.

Right to Rectification (Art. 16 GDPR)

You have the right to request correction of inaccurate data.

Right to Erasure (Art. 17 GDPR)

You may request deletion of your personal data unless legal obligations prevent this.

Right to Restriction of Processing (Art. 18 GDPR)

You may request restriction of processing under certain conditions.

Right to Data Portability (Art. 20 GDPR)

You may receive the personal data you provided in a structured, machine-readable format.

Right to Object (Art. 21 GDPR)

You may object to processing based on your particular situation.

Withdrawal of Consent (Art. 7 (3) GDPR)

You may withdraw consent at any time with future effect.

Right to Lodge a Complaint (Art. 77 GDPR)

You have the right to lodge a complaint with a supervisory authority.

Exercising Your Rights

If you wish to exercise your rights or have questions regarding data protection, please contact:

Meraki Atelier – Melina Neumer
Neusser Landstraße 122
50769 Cologne
Germany

Email: info@meraki-atelier.de
Phone: +49 176 83512337

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10. Changes to this Privacy Policy

I reserve the right to update this privacy policy if necessary, particularly in the event of legal changes, new technical developments, or changes to my services.

It is therefore recommended to review this privacy policy regularly.

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Status: February 2026

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